• Establishing relationships with OTA’s to generate good revenue.
• Forecasting revenue streams
• Resolving any problems that arise during the online booking process, such as incorrect pricing or cancelled reservations.
• Communicating with guests to ensure a positive experience during online booking.
• Ensuring that all the financial transactions are processed accurately according to organization policy.
• Managing the Resort online presence in all OTA platforms such as MMT, Goibibo, Agoda, Booking.com, Airbnb, Yatra etc.
• Coordinating promotional activities with all OTA platforms
• Researching travel trends and booking trends to identify opportunities to increase sales of certain products or services
• Making sure that all travel arrangements are confirmed such as safari booking and other experiences
• Communicating with guests for required documentation for safari bookings
• Communicating with travel suppliers such as transporters and local safari vendors to ensure that reservations are being processed correctly

• Responsible for maintaining Guest/Travel Agent Data in the system.
• Ensure special handling of repeated and VIP guests.
• Review no-show and cancelled reservations considering resort’s policy
• Coordination with the Front Office whenever the resort's availability status changes offline.
• In general, perform any other duty if requested by the Resort / Delhi Head Office

Job Requirements:

• Good communication skills to liaise with BD Managers and guests.
• Computer literacy (Word, Excel, Outlook is must)
• Strong work ethics and sense of commitment
• Ability to work in a fast-paced environment
• Self-Driven & Result orientation
• Working Days: 6 Days (Rotational week Off)