Career

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Roles & Responsibilities:

  • Answers and screens telephone calls, maintains log of all group inquiries received
  • Use the above log for follow ups of all ongoing enquires
  • Maintain Corporate/Travel Agent data for competitive analysis and deriving relevant reports
  • Responding emails promptly from desk, on move or at home as and when required on priority
  • Maintaining daily sales report and MOM sheet
  • Coordinate with unit w.r.t Performa Invoice and details for transparent communication
  • Performs administrative and secretarial duties for executive management
  • Receiving, handling and converting Meetings, Events and Group enquiries.
  • Planning events in conjunction with the client.
  • Presenting and selling available unit to the highest possible standard.
  • Contact Meeting Planner by mail, telephone, customer outings and site inspections.
  • Ensure the complete administration and execution of all planned events.
  • Negotiate space, dates and rates to obtain booking goal while focusing on shoulder and off season business.
  • Identify need periods and undertake comprehensive program of sales activity to secure new and adhoc business minimizing the impact of low activity periods.
  • Assist in development and solicitation of Banquet and event package plans and aimed at conference business and encourage repeat business.
  • Attend trade and travel shows of various market area for promoting hotels event business.
  • Actively manage business bookings, record denials, make network referrals.
  • Make commercial decisions to maximize MICE income on a daily basis.
  • Continue professional development through educational offering made via industry trade groups and educational institutions.
  • Encouraging repeat business through excellent customer service and inquiry handling.
  • Build strong relationships with customers to fully understand their needs.
  • Ensure online meeting partner websites are regularly updated and managed including photos, descriptions, and promotions
  • Each month review the next 6 months availability to highlight high or low demand dates and take steps to minimize the risk of any shortfall or overbooking.
  • Ensuring all inquiries are recorded accurately in the Event Enquiry application (Opera S&M, Delphi, Protel Banquet, MICE software etc.).
  • Bring in direct guests though online marketing and advertising.
  • Helping the hotel to identify new avenues of business and bring in more banquet events to the hotel.
  • Assist in the preparation and monitoring of sales, department and budgetary reports as and when required.
  • Other duties and tasks assigned by the management within the job scope.
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